ph399 is committed to protecting the personal information of every player on our platform. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and what rights you have as a ph399 user under Philippine data protection law.
Six core commitments that define how ph399 handles your personal data.
ph399 applies industry-standard encryption and access controls to all personal data stored on our systems. Your account credentials, financial details, and identity documents are protected at rest and in transit using TLS and AES-256 encryption protocols.
ph399 does not sell, rent, or trade your personal information to third-party marketers. Data shared with external parties is limited strictly to what is necessary for platform operations, regulatory compliance, and payment processing.
As a Philippine resident, you are protected by the Data Privacy Act of 2012 (Republic Act No. 10173). ph399 respects your rights to access, correct, and request deletion of your personal data. Submit requests through ph399 support at any time.
ph399 collects only the personal data that is genuinely necessary for account management, identity verification, payment processing, and regulatory compliance. We do not collect data beyond what is required for these defined purposes.
ph399 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by PAGCOR regulations and Philippine law. Data that is no longer needed is securely deleted or anonymized.
In the unlikely event of a data breach that poses a risk to your rights and freedoms, ph399 will notify affected players and the National Privacy Commission (NPC) within the timeframes required by the Data Privacy Act of 2012.
ph399 takes the privacy of its players seriously. We understand that when you share personal information with us – whether during registration, identity verification, or payment processing – you are placing trust in ph399 to handle that information responsibly. This Privacy Policy is our commitment to you that we will do exactly that.
This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines. It also reflects ph399's obligations as a PAGCOR-regulated gaming operator with respect to player data management and anti-money laundering record-keeping requirements.
Please read this Policy carefully. If you have questions about how ph399 handles your personal data, contact our support team at any time using the details provided in Section 15.
ph399 is the data controller responsible for the personal data collected through the ph399 Platform. As data controller, ph399 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine data protection law.
ph399 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Data Privacy Act of 2012. Inquiries addressed to the DPO may be submitted through ph399 support channels.
ph399 collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communications, support, regulatory notices |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank) | Deposit and withdrawal processing, fraud prevention |
| Transaction Data | Deposit history, withdrawal history, wager records, game results | Account management, regulatory compliance, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, session logs | Platform security, fraud detection, service improvement |
| Usage Data | Pages visited, games played, session duration, feature interactions | Platform analytics, responsible gaming monitoring |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
ph399 does not intentionally collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. Where sensitive information is collected (such as government ID documents), it is handled with heightened security controls.
ph399 collects personal data through the following means:
ph399 processes your personal data only where a lawful basis exists under the Data Privacy Act of 2012. The following table sets out the primary purposes for which ph399 processes personal data and the corresponding legal basis:
6.1 ph399 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Personal data is shared with external parties only in the following circumstances:
6.2 All third parties with whom ph399 shares personal data are required to handle that data in accordance with applicable Philippine data protection law and are bound by appropriate data processing agreements.
7.1 Some of ph399's service providers and technology partners may be located outside the Philippines. Where personal data is transferred to recipients in other countries, ph399 ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and the standards set by the National Privacy Commission.
7.2 Such safeguards may include contractual clauses approved by the NPC, adequacy determinations, or other legally recognized transfer mechanisms. ph399 will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate protective measures.
7.3 By using the ph399 Platform, you acknowledge that your personal data may be processed in countries outside the Philippines in connection with the services described in this Policy.
8.1 ph399 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following considerations:
8.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification.
9.1 ph399 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
9.2 While ph399 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ph399 account credentials and for notifying ph399 support immediately if you suspect unauthorized access to your account.
10.1 ph399 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data that helps us improve our services. The following types of cookies are used:
10.2 You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may impair your ability to use certain features of the ph399 Platform, including account login and gameplay.
10.3 ph399 does not use cookies to serve third-party advertising or to track your activity on websites other than ph399.app.
11.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph399:
11.2 To exercise any of the above rights, please contact ph399 support in writing. ph399 will respond to all data rights requests within thirty (30) days of receipt, or within such extended period as permitted by applicable law where the request is complex.
11.3 ph399 may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized parties.
12.1 The ph399 Platform is strictly intended for adults aged 21 years and above. ph399 does not knowingly collect personal data from individuals under the age of 21. This age restriction is a mandatory requirement under PAGCOR regulations and applicable Philippine law.
12.2 If ph399 discovers or has reason to believe that personal data has been collected from a person under the age of 21, ph399 will immediately suspend the relevant account, delete the associated personal data, and report the matter to PAGCOR as required.
12.3 Parents and guardians who believe that a minor may have registered on the ph399 Platform are encouraged to contact ph399 support immediately so that the matter can be investigated and resolved promptly.
13.1 The ph399 Platform integrates with third-party services including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), game content providers, and identity verification platforms. These third parties operate under their own privacy policies and data processing practices.
13.2 ph399 is not responsible for the privacy practices of third-party service providers. However, ph399 conducts due diligence on all third-party partners to ensure that they maintain adequate data protection standards consistent with Philippine law and ph399's own requirements.
13.3 ph399 does not include links to external websites on the ph399 Platform. All navigation and content on ph399.app is internal to the ph399 Platform.
14.1 ph399 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. The date of the most recent revision is displayed at the top of this page.
14.2 Where changes to this Privacy Policy are material – meaning they significantly affect your rights or the way ph399 processes your personal data – ph399 will notify registered players by email or through a prominent notice on the ph399 Platform prior to the changes taking effect.
14.3 Your continued use of the ph399 Platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy. If you do not agree with the amended Policy, you may request account closure by contacting ph399 support.
14.4 Players are encouraged to review this Privacy Policy periodically to stay informed about how ph399 protects their personal data.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way ph399 handles your personal data, please contact the ph399 Data Protection Officer through our support team.
15.2 You may reach ph399 support by email at: [email protected]
15.3 ph399 will acknowledge all privacy-related inquiries promptly and will endeavor to resolve your concern within thirty (30) days. For complex matters, ph399 will keep you informed of progress and any extended timelines.
15.4 If you are not satisfied with ph399's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012 and protecting the data privacy rights of Filipino citizens.
15.5 For responsible gaming concerns, account self-exclusion requests, or questions about how ph399 uses your data for responsible gaming monitoring, please visit our Responsible Gaming page or contact support directly.
ph399 combines PAGCOR-regulated gaming with robust data protection practices so you can focus on enjoying your favorite games. Register today and experience a platform built on trust, transparency, and security. Must be 21 or older to play.